Email Confirmation Problem

[Ano Eremita]

Hi

For some reason i cannot change my email address from gmail to @tutanota.com

So Im back using gmail

 

Tried for two days to make the change - about 4/5 resends

Have not received a single email for confirmation
I checked Tutanota blocked emails or spam 

nothing there

 

So, i'm wondering what's happening

I prefer tutanota cause it is a secure encrypted email service

 

if anyone knows, please let me know what to do to make it work

 

Thanks

Ano

[Ano Eremita]

hello tech support

 

i have tried everything for days now to change my email

from p*******[email protected]

to a******[email protected]

I have deleted all my spam rules at tutanota

and tried to change my email again about 30 minutes ago

but still don't get your confirmation email.

i am going to shut down my gmail account soon

will my account still be valid with a non-existent email

please assist

ano eremita

 

p.s. i've also posted this message in the 'Contact Us' form

[doc benway]

@Ano Eremita

I will look into this and see what I can find.

I will get back to you in the next day or two.

 

[Ano Eremita]

1 hour ago, steve said:

I will look into this and see what I can find.

I will get back to you in the next day or two.

 

thank you Steve • really appreciate

i love being here • but want to shut gmail

Ano

[doc benway]

@Ano Eremita

Please change back to the tutanota address and try to login let me know when you’ve done it, thanks